Frequently asked
Questions.
Everything you need to know about ordering, shipping, and card conditions. Can't find your answer? Reach out — we're quick to respond.
What condition are your raw trading cards in?
All raw trading cards sold by TCGCARDS.IO are listed and shipped in Near Mint condition according to our condition standards.
What does “Near Mint” mean at TCGCARDS.IO?
Our Near Mint condition standard includes the following:
Centering: The front of the card should be centered within approximately a 70/30 tolerance. The back may show a very small border imbalance, but the card cannot be miscut or display part of another card.
Corners: Corners should retain their original shape. Minor surface fraying, a slight corner bend, or a small impact mark may be present.
Surface: Minor printing defects, print dots, or a small dent affecting the front and back may be present.
Edges: Minor notching, edge lifting, surface wear, or visible chipping may be present.
Will I receive the exact card shown in the product image?
The image represents the same card, set, and printing you are purchasing, but it may be a reference image rather than a photograph of the exact physical copy. The card you receive will meet our Near Mint condition standard.
Are all cards sold by TCGCARDS.IO authentic?
Yes. Every card we sell is authentic and sourced from reputable sellers, stores, distributors, or established collectors.
Do you sell graded cards and slabs?
Yes. We carry professionally graded cards, including slabs graded by PSA and TAG.
How are your card prices determined?
Our prices are based on current market information from sources including TCGplayer, Cardmarket, and recent completed eBay sales. Pricing may change as the market moves.
Can I purchase more copies than you currently have available?
No. Customers can only purchase the quantity currently available in our inventory.
Does adding a card to my cart reserve it?
No. A card is not reserved until checkout has been completed and payment has been successfully processed.
How quickly will my order be shipped?
Most orders are shipped within 48 hours. Larger orders or orders requiring additional processing may take up to six business days.
Which countries do you ship to?
We ship worldwide to every country and region currently supported by UPS.
Which shipping carriers do you use?
International orders are generally shipped with UPS. Orders within Canada may be shipped with either Canada Post or UPS.
Does every order include tracking?
Yes. Every order includes tracking. Higher-value shipments may also require a signature or an adult signature with identification verification.
How are individual cards packaged?
Individual cards are placed in protective sleeves and top loaders. They are then reinforced with cardboard and shipped inside padded mailers or other appropriately protected packaging.
Are high-value orders insured?
Yes. High-value shipments are insured and may require a signature upon delivery.
Who pays customs duties, taxes, and import fees?
Customers are responsible for all applicable customs duties, taxes, brokerage charges, and import fees assessed by the destination country or shipping carrier.
Can multiple orders be combined into one shipment?
Yes. We may be able to combine orders that have not yet been packed or shipped. Contact us as soon as possible at hello@tcgcards.io.
Can I change or cancel an order?
Contact hello@tcgcards.io as soon as possible. We will try to accommodate your request, but an order cannot be changed or cancelled after it has been processed or shipped.
Do you accept returns or provide refunds?
All sales are final. We do not offer returns or refunds.
What should I do if I receive a damaged or incorrect card?
Contact hello@tcgcards.io with your order number and clear photographs of the card, packaging, and shipping label so our team can review the issue.
What should I do if my package is lost or marked as delivered but cannot be found?
Contact hello@tcgcards.io and the shipping carrier as soon as possible. Include your order number and tracking number so the shipment can be investigated.
Do you accept offers or provide discounts on large orders?
We generally do not negotiate prices, but customers interested in a particularly large purchase may contact hello@tcgcards.io.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, and other payment methods made available through Shopify and Shop Pay at checkout.
Can I request additional photographs before purchasing?
Yes. Email hello@tcgcards.io with a link to the product or its exact name. Additional photographs are subject to availability.
Do you buy trading cards or collections?
Yes. We purchase collections containing individual cards and professionally graded slabs. Contact hello@tcgcards.io with details and photographs of what you are interested in selling.
How can I contact customer support?
Email hello@tcgcards.io. We typically respond within 24 hours.
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